Privacy Policy

This Privacy Policy explains how Amazebazaar.com ("Amazebazaar Fashion", "we", "us") collects, uses, shares and protects your personal data when you visit https://amazebazaar.com/, use our mobile web app or buy from us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the rules made under them.

By using our website you acknowledge this policy. Where we rely on your consent, we ask for it clearly and you can withdraw it at any time.

1. Who is responsible for your data

Amazebazaar.com is the Data Fiduciary for personal data collected through this website.
Registered address: Chapra,Nadia
Email: support@amazebazaar.com · Phone: 7063618068

2. Personal data we collect

Category	Examples	Source
Identity & contact	Name, email address, mobile number	You, when you register, check out or contact us
Delivery details	Shipping and billing address, PIN code, landmark, GSTIN (optional)	You, at checkout
Order & transaction data	Products bought, order value, payment method, payment status, refund details	Generated by our store and payment partners
Account data	Password (stored only as a one-way hash), wishlist, saved addresses, reward points, store credit	You and our systems
Communications	Support tickets, reviews, questions, contact-form messages, photos you upload for returns	You
Social sign-in	Name, email and profile photo shared by Google or Facebook when you choose to sign in with them	Google / Meta, with your permission
Device & usage data	IP address, browser type, pages viewed, approximate location derived from IP, cookie identifiers	Your browser, our servers and analytics tools

We do not collect or store your full card number, CVV, UPI PIN or net-banking password. These are entered directly on the secure pages of our payment partners.

Our services are intended for people aged 18 and over. We do not knowingly collect data from children. If you are under 18, please use the site with the involvement of a parent or guardian.

3. Why we use your data

• To fulfil your orders — processing payments, packing, shipping, delivery updates, returns, refunds and invoices.
• To run your account — sign-in (including one-time passwords), saved addresses, wishlist, rewards, referrals and store credit.
• To support you — answering questions, tickets and complaints.
• To keep the store safe — preventing fraud, misuse of coupons, fake reviews and unauthorised access.
• To improve the store — understanding which pages and products work well (only with your consent for non-essential analytics cookies).
• To send marketing — newsletters, offers and back-in-stock alerts, only if you opted in. Every message has an unsubscribe link.
• To meet legal duties — tax, accounting, consumer-protection and law-enforcement requirements.

4. Who we share data with

We share only what each partner needs to provide its service, under contracts that require them to protect your data:

• Payment gateways — Razorpay, PhonePe, Cashfree and, for international cards, Stripe and PayPal process your payment under their own privacy policies and RBI / PCI-DSS requirements.
• Shipping partners — Shiprocket and courier companies it works with (such as Delhivery, Blue Dart, DTDC and India Post) receive your name, phone number and delivery address to deliver your order.
• Communication providers — our email, SMS and WhatsApp Business service providers, to send order updates and one-time passwords.
• Analytics and advertising — Google (Google Analytics 4, Google Tag Manager, Search Console, Merchant Center), Microsoft Clarity and Meta (Pixel and Conversions API). These receive device and usage data, and — for conversion measurement — hashed contact details, only where you have accepted analytics and marketing cookies.
• Sellers on our marketplace — if you buy from an independent seller, they receive the details needed to pack and ship your order.
• Hosting and IT providers — who host our website, databases and backups.
• Authorities — when required by law, a court order or to protect our rights and customers.

We never sell your personal data.

5. Cookies

We use essential cookies to keep you signed in, remember your bag and protect forms. With your consent we also use analytics and marketing cookies. You can choose "Essential only" in the cookie banner. See our Cookie Policy for details.

6. How long we keep data

• Account data: while your account is active and up to 3 years after your last activity.
• Order and invoice records: 8 years, as required by Indian tax and accounting laws.
• Support tickets and communications: 3 years.
• Marketing preferences: until you unsubscribe or withdraw consent.
• Security logs: up to 1 year.

7. Your rights under the DPDP Act

You can:

• Access a summary of the personal data we hold — use Account → Privacy & data → Download my data.
• Correct and update inaccurate or incomplete data — in Account → Profile or by writing to us.
• Erase your data — use Delete my account. Records we must keep by law are retained in restricted form.
• Withdraw consent for marketing or optional cookies at any time, without affecting earlier processing.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with our Grievance Officer, and if unresolved, with the Data Protection Board of India.

8. Security

We use HTTPS encryption, hashed passwords, encrypted storage of sensitive settings, role-based admin access with two-factor authentication, rate limiting and audit logs. No system is completely secure; if a personal data breach affects you, we will inform you and the Data Protection Board as required by law.

9. Grievance Officer

Name:
Email: support@amazebazaar.com
Address: Chapra,Nadia
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

10. Changes to this policy

We may update this policy as our services or the law change. The "Last updated" date at the top shows when it was last revised. Significant changes will be highlighted on the website or emailed to you.