Return Policy

We want you to love every piece. If something isn't right, you can return eligible products within 7 days of delivery.

Conditions for a return

To be accepted, the returned product must be:

• Unused — not worn, altered, resized or cleaned with chemicals
• In its original packaging — box, pouch and any free gifts that came with it
• With all original tags and labels attached
• Accompanied by the invoice (a printout or the digital invoice from your account)
• Free of damage — no scratches, dents, broken clasps, missing stones or perfume/water marks caused after delivery

Items that cannot be returned

• Customised jewelry (engraved, made-to-measure or made to your specification)
• Gift cards
• Personalised products (names, initials, photos)
• Used items
• Items damaged by the customer
• Earrings and nose pins with the hygiene seal opened, unless the item is defective
• Products marked "Not returnable" on the product page

How to return

1. Go to My orders, open the order and choose Return or exchange next to the item. Guests can contact us with the order number.
2. Pick a reason. For damaged, defective or wrong items, please add clear photos of the product and the outer package.
3. We review your request within 1–2 business days. Once approved, we arrange a reverse pickup from your address. Where reverse pickup isn't available at your PIN code, we'll ask you to self-ship and reimburse reasonable courier charges for defective or wrong items.
4. Pack the item securely in its original packaging with the invoice and tags.

Inspection and refund

When the item reaches our warehouse, we inspect it against the conditions above. The refund is processed within 5–7 business days after inspection. See our Refund Policy for timelines by payment method.

If a returned item fails inspection, we will send it back to you and explain why.

Exchanges

You can choose an exchange for a different size or the same design, subject to stock. If the replacement isn't available, we'll issue a refund instead.

Damaged, defective or wrong items

Please record an unboxing video where possible and report the issue within 48 hours of delivery so we can resolve it quickly. We cover all shipping costs for these returns.

Questions? Write to support@amazebazaar.com or call 7063618068.